Frequently asked questions

We deliver within approximately 70 miles of Fredericksburg and offer nationwide shipping. Contact our team to confirm service to your address.

Most orders arrive within 3 to 5 days after payment is received.

We ship on weekdays through USPS, UPS, FedEx and express freight carriers to almost any destination in the world.

Most carriers send tracking updates by email. You can also call our parts team for your tracking number and track it in the Delivery, shipping & tracking section.

We will search for it through our vendors and nationwide sourcing network at no charge to you.

Yes. Alongside recycled OEM parts, we supply quality aftermarket parts.

We do not install parts. Our parts team is glad to recommend repair shops in the area.

No. You are welcome to inspect a part before you buy, but safety regulations do not allow customers to remove parts in the yard.

No. Our standard 30 day warranty on engines and transmissions covers parts only, as do extended warranties of up to 6 months. The warranty is void if a part is improperly installed or disassembled before its return. Ask our parts team for the full terms.

Call our parts team with your invoice and we will walk you through the claim.

Returns are accepted within 7 days of arrival. Return conditions are confirmed on your invoice. Items must be in their original packaging and in the condition they were shipped. Once the item reaches our facility, we refund the original form of payment or send a replacement if one is available. Refunds on invoices paid by check are not issued until 14 days after the original purchase date. Parts sold as is are not eligible for refund or replacement.

Complete the employment inquiry on our Careers page, email your resume, or call our parts team. A printable application is available on request.

Prior sales experience is important, along with a solid understanding of vehicles and their systems. Call our parts team to discuss the role.